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LONDON, July 23 — Virgin Australia’s cabin staff will be taking part in an etiquette programme branded “Elevate” to improve their posture, language, and knowledge of wine and food. The crew have also been asked to stop calling passengers “mate” unless the individual customer has specifically requested it in documented form as a member of the ... Read more at http://www.themalaysianinsider.com/travel/article/virgin-australia-crews-signed-up-for-etiquette-lessons/