The Malaysian Insider

It is not surprised BN not interested to expand the broadband coverage bcos prevent Malaysian to have open eye to the world scenario.

its a shame that multinational companies have to voice out their dissatisfaction with TM's slow progress in attaining competitive broadband speed. Malaysians have been struggling for years wondering why the hell our neighbors have superior internet speed while we pay so much for half of theirs. what is the rationale behind restricting Internet speeds? more profit for TM? afraid of too much internet eroding the minds of young bumiputras, fresh out of their Biro Tata Negara conferences?

you stupid, silly company.

TM's monopoly is nothing more than a stealth tax. We're not paying for services - we're paying for their overseas investments. I work online; my Streamyx connection has been disconnected for up to 2 days at a time, 5 times in the last 2 weeks! This isn't unusual - last year we had regular outages (Streamyx and phone) for FIVE DAYS at a time! Where in the world would you experience THAT?

so does this mean that even P1 is buying bulk bandwidth from TM......???

Well! Rais Yatim and MCMC. What have you got to say. KPI - Koyak

this is what you call cronyism and protectionism

I tried writing to the local newspapers regarding this but was never published, reason is understood. My nephew pays equivalent of RM88 for a 5 mbps in Singapore but TM charges RM268 for a 4 mbps which to me is exorbitant.

Not just investors are put off....the rakyat jelata like myself is also pissed off by the slow speed & forever problems by TM. Ada je la problem, kabel bawah laut rosak la, dan bermacam kabel lagik tak betul.

How to be negara maju & have knowledgeable rakyat by 2020?

If TM is incapable to provide fast speed broadband, then let other service providers do the job. Don't victimise the rakyat! We are PAYING tau tak?!!

It shows that MSC is a failure.

I cannot understand how one can get away with selling broadband at supposedly 1 mbps and deliver just, say, 6-700 kbps peak which also fluctuates mostly lower throughout the day. This should be sold officially as 512 kpbs(average). What baffles me is there is also a 2 mbps service which delivers 1.1-1.2 mbps peak which can fall to 800kbps regularly. The latter should rightfully be sold as a 1mbps(average) broadband service. Consumers are short-changed openly and the authorities must do something about it.

i use USB celcom broadband, i always unable to connect around night 9pm to 1130pm or very slow connection where the HSDPA celcom sign become CDMA.....very2 slow.............from max 46KB/s to 0.2 to 3.o max during nationwide heavy usage..............sometimes in the morning too..................

I rather not have 50% penetration. By then my 1Mb/s probably be 5kb/s due to congestion.

This happens when only one blardy company monopolies the whole sector. Same goes to our pay view channel, Astro. It's monsoon season now in the East Coast and services get interrupted every now and then. I don't see them trying solve this problem, it has been the same for the past 10 years and counting, Damn it!

not only that.. very bad latency and pings...

We have no choice but to pay higher price for lower speed "Broad Band", this is because 50% of our payment will go to subsidize their inefficiency.

If they charge us the equivalent price as Singaporeans paid then they either go bust or the Gomen got to pump in more cash to prop them up. This is called Malaysia Bolih!

TM dont know how to do business and ended up with users have to pay for their business failure!!! Since TM wants to recoup their cost, the users will have to suffer!!!

UMNO main objective is to keep the Malaysian population dumb so that the UMNO masters can get away with just about everything!

All this wawasan this and 1xxx that is just for lip service.

None of the GLCs need to care about customer satisfaction as the entire population is a captive market!

Telekom's Streamyx so called 'Broadband' has long been a farce and a major pain for internet users in Malaysia. Using blatantly misleading terminology like "best effort" or "unlimited" Streamyx has long been screwing with us. Inconsistent throughput and terrible speeds at peak hours is the de-facto experience for nearly everyone. Excuses like blaming the internet users who download or even view Youtube too much is the standard bullshit we will hear.

This is clearly the result of the monopolistic nature that has been long practised in Malaysia especially so when it concern TM!

To quote from the above article...
" ... comparison of regional costs showed Malaysian broadband offers some of the lowest speeds in the region, but at the highest costs."

Now just so the people understand how TM Corporate are in the dark, both blindly and unknowingly and worst still dumbfounded-ly, just read what Datuk Zam Isa, group CEO of TM, said in this interview that you can definitely MUST read up here:
http://www.malaysianwireless.com/2009/11/latest-interview-with-telekom-malaysia.html

Mark my words HSBB is still a long long long way off for the majority of internet users in Malaysia! Meanwhile the government is touting HSBB as THE solution for our broadband troubles when the clear fact of the matter is that the solution required for today issues is YET years away.

What happens when come 2011 and HSBB proves inadequate for the the needs of tomorrow?

Another mega project to solve the problem this mega project(HSBB) couldn't?

More millions if not billions to be squandered?

Welcome to reality of Malaysia!

This is the greatness of M'sia government. Putting their own interest 1st instead of the Rakyat. Other countries are moving fast while the leaders are still slacking off even though thousands of enquiries and complaints are thrown at them. Monopolisation just make things worst.

I agree with KWood also, Telekom is just cheating their customers.

I'm using Stream-s**t Boredband and to download a 5MB file takes approx. 4mins. In Melbourne, a file that size takes less than 10 seconds...

Because of PROTECTIONISM, the Telekom Malaysia(TM) happily provide its customers with its lousy SCREAMyx! for years..

Why? Bcos there are NO genuine competitors, so how to improve??!?!
Government shud invite True Internet Gateway Co Ltd to Malaysia to compete with Telekom.

I smell another PKFZ Scandal brewing within TM. High costs and low performance = missing dollars and corruption. Anyone else agree?

Well, at least this confirms the commonly held suspicion that we consumers are getting a bad deal. As is usual in 1Malaysia, I believe the company's money was spent where it provided the greatest "personal" returns for some (if you get what I mean), but where it is needed most, paying (no hanky panky) access fees for more bandwidth onto the global superhighway, there is a distinct lack of interest.

The goverment is afraid of Internet as they have no control of what being published in Internet. It has forced Raja Petra out of Malaysia but the netizens can still feel his presence by visiting his web sites. That is something the present government fear most as they can't stop the truth being spread over the Internet

someone should start taking legal action against TM for misleading marketing information that tantamount to fraud.

The bloody PI is worst and more expensive. cheats

Telekom malaysia is a monopoly and they will resist this change. they are earning good money from taxing the rakyat. Give us back Jaring

This is to say Malaysians paid through their throat for all the services that GLCs controlled. We were promised during Dr. M's tenure that privatisation will increase efficiency, thus lowering tariffs but the result show the opposite. When TM lost the monopoly of the international calls to VOIP service provider due to competition, they beg the government to increase the rental, as a result, it pocketed few hundred millions. Fortunately, the rakyat in Selangor voted for PR, else every households will have to take out extra 30% tariff increase + subsidy by Selangor State Government (RM11.40). If you added up all the saving for the next few years, a whopping sum had been saved. Beside those mentioned, there are a long list of projects (Toll Highways/Expressways, Sewerage, Parkings, etc,) that had been privatised and cause hardships to the ordinary citizens. Vote for change, change for a better tomorrow.

TM has been dubbed "the worst telco in the universe" and I completely agree with that putdown. TM deserves to have Namewee dedicate a feature-length music video to them! Not only has TM been given an absolute monopoly by "the great visionary" Dr M, it also appears to be largely mono-ethnic (just walk into any TMpoint and you're likely to see employees from only one community, which is ALWAYS a very bad sign that a provincial work ethic will prevail). Nevertheless, I don't see how any of this mess can be corrected unless those who deliberately installed built-in mediocrity into the system are FINALLY thrown out of power.

Mr Patel, welcome to Malaysia...;)

Save for all the details.... TM, TNB, KTM, LRT, MAS, PLUS, .....

For all these GLCs which is critical/nessasity for public, only got 3 categories:

i. High prices (monopoly price), bad service/products, can make some profit... but the profit no know go where...
ii. If competitive price, good service/products, make huge loss... cover by public funds.
iii. The worst is High price, bad service/products, still make losses... cover by public funds.

This is Malaysia ma.

This report is not really correct. Investors are also put off by TNB wif their regular power trips even though they demand extremely high deposits b4 connecting ur factories. Inefficient, unproductive Local councils; Security; Lack of skilled or unskilled manpower etc.. just to name a few.

After potong Streamyx , P1 also experiencing doubly slow internet connection same as Streamyx. The speed is damn slow n moving like a tortoise but is charging exorbitantly high in the region , may be the whole world. What is happening to Malaysia ? Now foreign investors are complaining about the damn slow speed and comtemplating moving elsewhere . we , the rakyat has been enduring endless suffering year in n year out , but to no avail .

Cronies get the contract. 3 fingers were placed on the table. The main contractors sub the contracts to sub-sub contractors. RM1 becomes RM3.

Oi Anak Malaysia - bila engkau bangun dan tolak UMNO sehabis-habisnya ?

i had streamyx and it is not streaming, it is crawling! streamyx should rebrand itself to 'crawlyx'.

Rakyat Malaysia selagi UMNO/BN memerintah Malaysia..kita hanya boleh menandingi negeri2 seperti Bangladesh, Nepal, Laos, Kampuchea, Congo, Bhutan, Uganda dll...tetapi kita tewas dengan Singapura, Taiwan, Korea Selatan dan ketinggalan jauh dengan USA, UK, Jepun, Australia, China dll...Tumbangkan UMNO/BN semuanya akan selesai apabila rasuah dihapuskan.

It's not the only thing Malaysians are paying a heck of a lot for. What about Tolls, the price of cars here and other crap too numerous to write. Peace!

Inferiority Syndrome
==============

You can't even "Skype" smoothly with Malaysian broadband!

Like may other things in the life of Malaysians, we get inferior products, inferior goods and inferior services, inferior education, inferior everything.

All because we have a f8king interior government, which consists of a bunch of inferior and corrupted ministers.

Did you know on top of the low speed and high fees, that TM Streamyx has a year to year contract and not month to month, much less day to day? This means that your consumer choice has been dictated to by the company and you are effectively forced to pay for a year's worth of services. I am shutting off access until a better and cheaper option comes along.

It's better to cut that internet line, stop wasting time on the computer and get back to the real world. Join a political party, or even better form your own political party. The amount of money and time spent on internet access would be better put to use in the real world. Hardly costs that much more.

Kalau TM tidak mahu turunkan harga, boikot dia dan beralih guna Maxis, Wymax, Digi dan lain lain. Sampai bila TM boleh berlagak sombong dan angkuh.

Don't expect much from broadband operators in Malaysia if only a single company i.e. TM that controls the Gateway. It is only through competition will you expect to see efficiency in services, innovative products and value for money packages introduce to consumers. A good example is the mobile phone operators. What all the operators advertised on the media are merely best effort on its transmission speed and not the throughput per se, that is the catch.

there is a blind faith in Malaysia thinking that we pay the highest and we get the lowest possible service. Any ideas how we can do it better? I think alot of talk here come with consumers that have no inkling of how services are run nor any idea of what is happening in the background. You can provide as much services as possible as long it is tenable. There are so much fibre in Malaysia but it goes nowhere, and the missing link has been the last mile. Even if the govt open up the landing points, what benefit will it have? Why Wimax has not taken off in Malaysia? Do we really have demand for fast internet? The last survey did in 2004 by the MCMC, the reports states that 60% of the population dont think they even need broadband. And the MCMC have even forced TM to open up its exchanges for other companies to come in. Now with Digi owning fibres from TDC, why havent they made inroads into broadband? Why did Jaring go bust? It's one thing to provide services, its another about making sensible services that would get payback for their investment. This news feed even state that TM have invested in more fibre and undersea cables. How will they recoup the investment? We get inferior services because we have inferior mentality - we want everything for free. In Singapore, when their broadband was 1/2 mbps, the take-up rate was sky high. Penetration rate was around 60-70%. With penetration rate of 30% (of household), if they were to invest in super infrastructure, they wouldn't even get payback in 10 years (which by that time the technology would have been obsolete and require further investment). Ask the govt to do a one-off investment in the last mile - fibre or upgrade our copper cable. It's a huge sum of $, but at least they can stomach the slow take up rate or subsidised TM for the slow take up rate. Ever wondered why Maxis (which isn't a GLC nor a bumi company) left the fibre broadband arena? TDC which had control of some last mile had a utilisation rate of less than 10%, so in effect they invested near to RM$1b and only 10% utilisation. And the funny part was when they introduced Webbit, the few take-up (which wasn't even enough to breakeven) hogged all the bandwidth! On Intel's issue of getting wholesale broadband - there is a need for the government to intervene. They need to recognise we would lose business if the cost is not subsidised (at the moment TM is charging high to cover the slow take up of residential and low utilisation rate). Take the instance of providing Malaysian phone line - the rental cost RM20+, whilst the wholesale price to other telco at cost + a small margin is about RM40. This meant for every phone line that people take up, TM is losing money, but as the Malaysian sole provider it is obliged to provide this service. I for one have no qualms on how TM is run, the main question I have is to the Malaysian govt and Malaysian people - start using, and can the govt please provide the funding (hey, even SingTel got a huge payoff from their govt when they liberalise the Telco sector!)

do you think all these problem will reach the top? no. when you look up you see assholes, not solution.
those top pelple never use internet, they use their mouth to talk,
malaysia have the top highway
top universiti
top internet, top msc, to putra jaya, top 2020,, top income per capital, top top top....ya we also pay top money for thos top services and goods....we all top rakyat.

Mira has been talking about all the difficulties faced by TM in providing broadband service in Malaysia as if they do not occur outside Malaysia as well.

If you are/have been the near sole provider of the service, it is your responsibility to solve the problems. In the end you get the just rewards. As in any business venture, you take the good and the bad and manage the mix so as to earn a decent profit in ways which you have not even thought of now. How other countries can do it successfully, obviously is not in your consideration because as a business venture all you talk about is good returns now.

Mira must also consider how TM can charge based on a best effort basis (a ridiculous term from the consumer's point of view) and not based on actual average usage and service provided. This is akin to a guaranteed payment for a commercial service. I can accept it was yesterday's norm to do so, but then technology has so far advanced you just can't continue to provide on that basis. From my experience best effort is consistently 60% of what is promised with no recourse for the short-change. When you have the means to provide the full through-put of 1mbps, don't cap that and just provide 700kpbs when you are selling a 1mbps service. That is blatant cheating and you expect consumers to take it without complaints?

i think the sheer number of comments in this thread shows how frustrated we all feel!! Keep banging on the door guys, we'll get our well deserved broadband speed soon enough if we all make enough noise!!!