Juwairiyah Jaafar, who is stationed at The Everly Hotel, said the information released was seen to be able to help family members decide on the next course of action.
"Through the counselling sessions, we advise the family members not to believe social media reports. 'Alhamdulillah' (Praise be to God), up to now they only trust the authentic information that is released by the authorities," she told reporters today.
Juwairiyah, who is a principal assistant director with the Public Service Department's psychology management division, said inaccurate news could be emotionally disturbing to the families.
She said that, unlike previously, all the family members were now prepared for any eventuality and more inclined towards the spiritual approach.
"Muslims have reached the stage where the only thing left to do is to pray and hold special prayers," she said.
Juwairiyah said all the counsellors were ready to meet with the family members at any time and were available at location round the clock.
"There are four shifts and between six and eight counsellors are on duty during each shift," she said.
The passengers, all 227 of them, and 12 crew members are missing along with the Boeing 777-200ER aircraft that disappeared on a flight from Kuala Lumpur to Beijing last Saturday.
A multinational search with the use of more than 80 aircraft and ships scouring the South China Sea, the Strait of Melaka and, more recently, the Indian Ocean has drawn a blank thus far. – Bernama, March 14, 2014.