Side Views

A few good practices we can learn from Nepal — Chin Kee Thou

NOV 10 — During a recent visit to Nepal, I noticed that, although the country’s infrastructure paled in comparison to Singapore’s, there are some good practices that we can adopt. 

The staff in the food and beverages (F&B) sector enjoy a higher wage after factoring in the 10-per cent service charge, and a copy of the bill is issued to the cashier, kitchen staff and front-line staff to account for the service charge. Tips from customers, if any, go directly to the service staff. 

We can emulate this practice to attract more people to join the F&B sector, as even kitchen staff can share in the service charge. 

At the airport, staff can access good food at a reduced price, as the airport authority adopted a “reverse tender” system for the lowest bid to operate a staff cafeteria, subject to meeting quality and pricing criteria. 

This helps to curtail inflation and we can consider such a practice here. 

Meanwhile university students flying between Kathmandu and Varanasi — a university town in India — enjoy a 25-per cent discount on economy class tickets on all airlines operating the route, capped at two return trips per year. 

Our students here studying at the polytechnics and private universities do not even enjoy concessionary fares on public transport, although many of them eventually contribute to the economy. —

* This is the personal opinion of the writer or publication and does not necessarily represent the views of The Malaysian Insider.


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