Paris’ Charles de Gaulle ranked ‘rudest airport in Europe’
PARIS, Aug 23 — According to a survey, Paris’ Charles de Gaulle, the second busiest airport in Europe, is the rudest in the region, while Copenhagen Airport features as the friendliest.
A survey published by travel website Skyscanner shows that Charles de Gaulle, which hosts more than 60 million passengers a year, is the rudest airport in Europe with a score of 4.86 out of 10. The survey rates airports according to the friendliness of their staff.
The experience of using Charles de Gaulle airport is described by travellers as similar to cattle being herded to market with complaints ranging from endless lines to manhandling at security and abrupt responses from staff. Second rudest was Moscow with a score of 5.03, followed by Istanbul with 5.91.
Copenhagen Airport, with a total of 22.7 million passengers in 2011, received the highest score with 7.08 out of 10, featuring as Europe’s friendliest airport.
Copenhagen is followed by Amsterdam Airport Schipol (6.92), which served around 49 million passengers in 2011. Amsterdam Airport Schipol was awarded as “Europe’s best airport” this year by passengers at the Passenger Terminal Expo in Vienna. Stockholm, scoring 6.92, came in as third friendliest.
Across all airports, staff at security gates as well as at restaurants and shops rate as among the friendliest, while check-in staff appear bottom of the list.
In the UK, the survey shows that London Luton airport is the least friendly airport while Edinburgh features as the friendliest, with Newcastle in second place.
Skyscanner surveyed more than 500 passengers who have travelled in the past 12 months, asking them to rate the European airports according to the friendliness of their staff.
5 Rudest Airports in Europe
1. Paris Charles de Gaulle 4.86
2. Moscow 5.03
3. Istanbul 5.91
4. London Heathrow 5.94
5. Madrid 6.01
5 Friendliest Airports in Europe
1. Copenhagen 7.08
2. Amsterdam 6.92
3. Stockholm 6.68
4. Barcelona 6.46
5. Frankfurt 6.21. — AFP-Relaxnews